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RealTech Quotes Terms of Service

Draft, under reviewAn Australian adviser is still reviewing this page. It isn't legal advice, and anything marked [TO CONFIRM] is still being settled.

Last updated: [TO CONFIRM: date]

Who we are

RealTech Quotes is run by Timothy Anders, trading as RealTech Studios [TO CONFIRM: legal entity name and ABN] ("we", "us"). Trading name: "RealTech Quotes" [TO CONFIRM: trademark check pending]. Contact: support@realtechquotes.com.

By creating an account or using the service, you agree to these terms. Our Privacy Policy explains how we handle your information.

What the service is

RealTech Quotes is an app for tradespeople. You type notes about a job. An AI writes a draft quote. You check it, edit it and send it yourself.

It is a drafting tool. We are not a party to your quotes or jobs. We do not give trade, technical, legal or financial advice.

Your account

  • You must be 18 or over and use the service for your work [TO CONFIRM: age].
  • Keep your sign-in secure. You are responsible for what happens under your account.
  • Give us accurate details.
  • If you use the app for an employer, make sure you are allowed to put the employer's job information into it. See the data sheet for your boss.

Price and subscription

  • The price is A$10 a month.
  • It renews every month until you cancel.
  • On the website, we charge your card through Stripe. In the iPhone or Android app, Apple or Google charges you, at the price shown in the store [TO CONFIRM: store price and any difference from the web price].
  • We will tell you before we change the price. The new price starts at your next renewal after that notice [TO CONFIRM: notice period].

Free trial

  • On the website, the trial is 14 days and needs no card. If you subscribe during the trial, we charge you only when the trial ends.
  • In the apps, trials are the store's own free-trial offer [TO CONFIRM: store trials come later]. The store uses the card already on your Apple or Google account.
  • One free trial per person, across the website and the apps. If you already had a trial on one, you don't get another on the other. We keep a hashed record to enforce this (see the Privacy Policy).
  • Creating extra accounts to get more trials is not allowed. We may refuse or end such trials.
  • When the website trial ends and you haven't subscribed, your access to AI drafting stops. You can still read and export your saved quotes.
  • Store trials: if you don't cancel before the trial ends, the store starts charging you.

Cancelling

  • Website: cancel any time in the app, under Settings and then Subscription. You keep access to the end of the month you paid for. We do not charge you again.
  • Apple or Google: cancel in your Apple or Google subscription settings. We can't cancel it for you.
  • If your subscription ends, you can still read and export your own quotes [TO CONFIRM: how long we keep them].
  • Deleting your account cancels a website subscription. It does not cancel an Apple or Google one.

We don't give refunds for a change of mind. Your rights under the Australian Consumer Law are not affected. See the Refund Policy.

Fair use of AI actions

Each AI action (draft, refine, tidy, photo scan or supplier import) counts toward a monthly limit.

  • Monthly limit: 100 AI actions a month.
  • Daily safety limit: [TO CONFIRM: number].
  • Trial limit: [TO CONFIRM: number].
  • A failed action that never reached the AI is not counted. Repeating a request after a dropped connection is not counted twice.
  • When you reach a limit, you can't start new AI actions until the limit resets [TO CONFIRM: reset date]. You can still create and edit quotes by hand. You can still report a draft.
  • Don't use scripts or bots, share your account, or try to get around the limits.

You must check every draft

This is the most important rule.

  • The AI can be wrong. It can leave out steps, add steps that aren't needed, misread your notes, or make mistakes in language, units or maths.
  • You are responsible for every quote you send. Read it all, correct it, and make sure it matches the job and your obligations.
  • We don't put in prices, licences or warranties for you. The AI is told not to invent them. If a draft contains one anyway, remove it. Add your own prices, licence details and warranty terms yourself.
  • The "to confirm" list is for you only. Check it and fix the points before you send.
  • The AI doesn't know your local rules, standards or the site. Follow the laws, licensing and standards that apply to your trade.
  • Don't rely on a draft as technical, safety, legal or compliance advice.

You can use "Report this draft" if the AI writes something wrong, unsafe or offensive.

Your content

  • You own your job notes, quotes and settings. You give us permission to store and process them to run the service for you. This includes sending job notes to our AI provider, as the Privacy Policy explains.
  • You promise you have the right to use what you put in, including supplier quotes and photos.
  • We don't claim ownership of your quotes.

What you must not do

  • Break the law or use the service to mislead customers.
  • Put in content that is unlawful or that you have no right to use.
  • Attack, overload or probe the service, or reverse-engineer it.
  • Resell or share access.

Our service

  • We work to keep it available but don't promise it will always be on or error-free. It may be down for maintenance or because of things outside our control, such as an AI provider outage.
  • Your quotes are saved on your device and sync when you have signal. Keep your own copy of anything important [TO CONFIRM: adviser to check this wording].
  • We may update or change features. We may suspend or end an account that breaks these terms, after telling you where we reasonably can.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other laws that can't be excluded. Our services come with guarantees that can't be excluded under the Australian Consumer Law. For example, you may be entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage.

Limits on our liability

Subject to the paragraph above, to the extent the law allows:

  • we are not liable for loss that comes from a quote you sent without checking it, or from an AI draft being wrong;
  • we are not liable for indirect or consequential loss, such as lost jobs or profit;
  • where we are liable, and the law allows us to limit it, our liability is limited to resupplying the service or paying the cost of resupply, or, if you ask, [TO CONFIRM: adviser to settle the limit. Perhaps the amount you paid in the previous 12 months.].

[TO CONFIRM: adviser to review this section, including whether a limit on liability is permitted for this service under section 64A of the Australian Consumer Law.]

Ending the agreement

  • You can stop at any time and delete your account.
  • We can end your access if you seriously or repeatedly break these terms, or if the law requires.
  • If we end your paid access for a reason that is not your fault, we will refund the unused part of what you paid [TO CONFIRM: adviser to confirm].

Changes to these terms

We may change these terms. We will tell you in the app or by email before a material change starts [TO CONFIRM: notice period]. If you don't agree, you can cancel before it starts.

Governing law

These terms are governed by the law of New South Wales, Australia [TO CONFIRM: NSW]. You and we submit to the courts of that State and of the Commonwealth that sit there [TO CONFIRM]. This doesn't limit any right you have under consumer law to take action in another place.

Contact

support@realtechquotes.com