RealTech Quotes Refund Policy
Last updated: [TO CONFIRM: date]
Your rights come first
Our services come with guarantees that can't be excluded under the Australian Consumer Law (ACL). Nothing in this policy limits them. For example, if the service has a major failure, you can choose a refund for the unused part of your subscription, or compensation. The paragraphs below are in addition to those rights.
Who pays you back depends on where you subscribed
On the website (Stripe)
We take payment, so we handle refunds.
- The free trial costs nothing. There is no card, so there is nothing to refund. If you subscribe during the trial, you're charged only when the trial ends.
- Cancel any time. You keep access to the end of the month you paid for. We do not charge you again.
- Change of mind: We don't give refunds for a change of mind. The free trial is there so you can try RealTech Quotes first, and if you cancel you keep access to the end of the month you paid for. This doesn't limit your rights under the Australian Consumer Law.
- Faults and billing mistakes: If the service has a major fault, or we charge you wrongly or twice, we will refund what you are owed. If the fault is not major, we will fix it or refund the part affected [TO CONFIRM: adviser to check against ACL remedies].
- How to ask: email support@realtechquotes.com with your account email and the charge date. We will reply within [TO CONFIRM: e.g. 2 business days].
- How you get it: back to the card you paid with. Your bank may take [TO CONFIRM: usually 5 to 10 business days].
- If we refund, we may end your paid access for that period.
In the iPhone app (Apple) or Android app (Google Play)
Apple or Google takes the payment, so they handle refunds, under their own rules. We can't refund store payments ourselves.
- Apple: request a refund at reportaproblem.apple.com or through Apple Support.
- Google Play: request a refund through Google Play help or your Play order history.
- Cancelling in the store stops future charges. Deleting your RealTech Quotes account does not cancel a store subscription. Cancel it in your store settings first.
- You can still ask us to help, and your ACL rights can apply to us too. If you're not sure, email us support@realtechquotes.com and we will point you to the right place [TO CONFIRM: adviser to check the ACL position when the store is the seller of record].
What we refund when we end your access
If we end your paid access without it being your fault, we refund the unused part of what you paid on the website [TO CONFIRM].
Account deletion
Deleting your account cancels a website subscription. It does not refund the current period unless this policy or your ACL rights say it does. If you want a refund, ask before you delete. Records of payments are kept for tax (see the Delete your account page).
Disputes
If you are unhappy, contact us first. You can also complain to the NSW Fair Trading or the ACCC, or ask your bank about a chargeback. [TO CONFIRM: adviser to choose which regulator to name.]