RealTech Quotes Privacy Policy
Last updated: [TO CONFIRM: date of publication]
Who we are
RealTech Quotes is run by Timothy Anders, trading as RealTech Studios [TO CONFIRM: legal entity name and ABN]. In this policy, "we", "us" and "our" mean that business. The service is trading as "RealTech Quotes" [TO CONFIRM: trademark check pending].
Contact: support@realtechquotes.com
We handle your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). [TO CONFIRM: adviser to confirm whether the small business exemption applies or whether we choose to comply voluntarily. This draft is written as if the APPs apply.]
What RealTech Quotes does
RealTech Quotes lets tradespeople draft job quotes on their phone. You type notes about a job. An AI writes a draft quote. You check it, change it, save it and send it yourself.
What we collect
Account details
- Your email address.
- Your sign-in method (email link or code, Google, or Apple). If you use Google or Apple, we receive the name and email they pass on. If you use Apple's private email option, we get Apple's relay address.
Your profile and settings
- Your name (the tech name on your quotes), country, languages, trades, and your opening and closing lines.
- Whether you agreed to AI processing, and when.
Your quotes
- Quotes and drafts you save: job notes, equipment details, materials, the quote text, quote numbers, and your edits.
- Client name, job number and site address, if you type them into a quote. These stay in your account. They are not sent to the AI.
- Imported supplier quotes or photos, and nameplate photos, if you use those features [TO CONFIRM: confirm these features are in the launch version].
Using the AI
- A record of each AI action: the type (draft, refine, tidy, and so on), the time, and whether it counted toward your monthly limit. We use this to apply fair-use limits.
- If you tap "Report this draft", the draft, the reason and your note.
Payments
- On the website, Stripe takes your card details. We never see or store your full card number. We keep your subscription status, plan, billing dates and payment records.
- In the iPhone or Android app, Apple or Google takes payment. We receive your subscription status through RevenueCat [TO CONFIRM: RevenueCat confirmed as store billing helper].
Free trial records
- To give one free trial per person, we keep a record that a trial was used. We store it as a one-way scrambled value (a hash) of your sign-in identity, not the plain identity. See "How long we keep it" below.
Technical data
- Server logs: IP address, time, device type and errors. We use them for security and to fix faults. We do not put your job notes in logs.
- The website demo: a bot check (Cloudflare Turnstile) and limits per device and IP address [TO CONFIRM: what the demo stores and for how long].
- Website visits: [TO CONFIRM: privacy-friendly analytics tool, e.g. Plausible, or none]. We do not use Google Analytics or advertising trackers.
Why we collect it (APP 3, 6)
- To run your account and sign you in.
- To write, save and sync your quotes.
- To take payment and manage your subscription.
- To apply the trial and fair-use limits.
- To keep the service secure and fix faults.
- To answer your support requests and reports.
- To meet tax, accounting and legal duties.
We do not sell your information. We do not use it for advertising. We do not use your job notes or quotes to train AI models [TO CONFIRM: check against the AI provider's current terms].
How the AI uses your information
When you ask for a draft, refine, tidy or similar, the app sends your job notes to an AI service. This is what the app tells you before the first draft.
What is sent
- The job notes you type: fault found, proposed work, scope notes, equipment details and material names.
- For a refine, the original notes and your change request.
- For tidying your opening and closing lines, those lines.
- The trade, country and quote language.
What is not sent
- Your name or tech name.
- The client's name.
- The job number.
- The site address.
- Your company's prices, ABN or licence details. The app never asks for them.
Who processes it: Anthropic, the company behind Claude. Drafts are written by Claude (we use Claude Haiku). We do not use China-based AI models.
Their handling: [TO CONFIRM: Anthropic's current retention period, whether it uses data for training, and where it processes data. Check Anthropic's current terms and state them here.]
Your choice: You must agree before the first draft. You can turn AI processing off in Settings. The app asks again before the next draft.
Do not put sensitive information in job notes. Don't type things like a client's health details. The AI only needs the job facts.
The AI can be wrong. You must check every draft before you send it. See our Terms of Service.
Who else sees your information
We use these providers to run the service. They handle data only for us.
| Provider | Why | Where [TO CONFIRM: all locations] |
|---|---|---|
| Supabase | Database, sign-in, server functions | [TO CONFIRM: Supabase region. Plan is Sydney, Australia.] |
| Anthropic (Claude) | Writes drafts from your job notes | [TO CONFIRM] |
| Stripe | Website card payments | [TO CONFIRM] (Stripe is a US company with global processing) |
| Apple / Google | Sign-in and in-app subscriptions | Overseas |
| RevenueCat | Links app-store purchases to your account | [TO CONFIRM] |
| Cloudflare | Website hosting, bot check | Global network |
| Email delivery provider | Sign-in emails and codes | [TO CONFIRM: SMTP provider] |
We may also disclose information if the law requires it, or to protect our rights, or if the business is sold (we would tell you).
Overseas disclosure (APP 8)
Some of these providers are overseas, so your information may go outside Australia. This includes the AI provider and Stripe, and may include others. [TO CONFIRM: list countries once providers and regions are final.] Before sending information overseas, we take reasonable steps to make sure the provider handles it in line with the APPs, such as using providers with published privacy and security commitments and contracts that limit their use of your data. [TO CONFIRM: adviser to check the wording on APP 8 and whether consent wording is also needed.]
Security
- Your data is encrypted in transit.
- Each account can only see its own data. The database enforces this.
- Payment status and AI limits are controlled on our servers, not on your phone.
- Our keys and secrets are not in the app.
- Quotes are also stored on your device so you can use them with no signal. Protect your phone with a lock.
No system is perfectly secure. If a breach is likely to cause serious harm, we will tell you and the OAIC, as the Notifiable Data Breaches scheme requires.
How long we keep it
| What | How long |
|---|---|
| Account, profile, quotes, drafts, imports | Until you delete your account |
| AI usage records | Until you delete your account |
| Reported drafts | [TO CONFIRM: retention period] |
| Server logs | [TO CONFIRM: retention period] |
| Payment and tax records | [TO CONFIRM: usually at least 5 years under Australian tax law. Adviser to confirm.] |
| Hashed free-trial identity | [TO CONFIRM: retention period.] We keep it after you delete your account, so a trial can't be repeated by deleting and re-joining. It is a one-way scrambled value and can't be turned back into your email. Adviser to confirm this is justified and how long. |
| Website demo records | [TO CONFIRM: retention period] |
When we no longer need information, we delete it or de-identify it.
Deleting your account
You can delete your account:
- In the app: Settings, Delete account.
- On the website: the steps are on the Delete your account page.
You confirm with a code we email you. Deleting your account removes your account, quotes, drafts, imports, settings and AI usage records. It also cancels a website (Stripe) subscription. It does not cancel an Apple or Google subscription. You must cancel that with Apple or Google. See the Delete your account page for what we keep and why.
Your rights (APP 12, 13)
You can ask to see the personal information we hold about you, or to correct it. Email us at support@realtechquotes.com. We will reply within [TO CONFIRM: 30 days is the usual Australian standard]. Most of your data is also visible in the app.
Children
RealTech Quotes is for working tradespeople. It is not for people under 18 [TO CONFIRM].
Complaints
If you think we have broken the APPs, contact us first at support@realtechquotes.com. We will respond within [TO CONFIRM: e.g. 30 days].
If you are not happy, you can complain to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au, 1300 363 992.
Changes
If we change this policy in a way that matters, we will tell you in the app or by email before it starts [TO CONFIRM: notice period].